In my article, "Learn to flex your Rich Media Muscle," I compared rich media ads to its standard media cousin, pontificating that you should not, "skimp on your data capture." Well, what other metrics should you then track in your next rich media execution?
Fortunately, the essential metrics are already tracked by your rich media platform. The mainstays, impressions and click-throughs are a given. For expanding ads, the expansion count, time and its subsequent expansion rate are reported on by default. For ads with video, starts, completes and video controls are tracked as a standard in most rich media platforms. With widget ads, stickiness, shares, post rate metrics would be considered too. Lastly, a facility to report on all your custom events would be available too.
Now a (somewhat new) metric that is gaining traction in relevance is the ‘Average Interaction Time’ or ‘Dwell Time’, with its associated ‘Interaction Rate’ or ‘Dwell Rate.’ Recent studies by Microsoft, ComScore and MediaMind, concluded that the Dwell metrics represent a robust method in measuring branding success.
From these studies, the Dwell Rate was determined to be an ideal metric to measure the effectiveness of rich media display advertising, and Dwell offering a time-based measurement to determine whether consumers are engaged with ads outside the panel based data. Importantly, a new metric called ‘Total Dwell’ was constructed, where it was defined as both a quantitative and quality measurement.
Its formula is defined as:
Total Dwell = Dwell Rate x Average Dwell Time
If your rich media platform does not report on Dwell, but does on Interaction time, you could use:
Total Dwell = Rich Media Interaction rate x Average Interaction Time
Or, alternatively using Google - DoubleClick speak:
Total Dwell = Rich Media Total Interaction Time / Rich Media Impressions
From this equation one can see that with the Total Dwell score you can potentially compare a large amount of impressions dwelled upon in a short time against a small number of impressions dwelled upon over a long time. The research also identifies that a high Dwell relates directly to searches, site traffic and brand engagement boosts. While ads with a high Dwell Rate tend and trend towards a higher Conversion Rate still.
What's more, is that the study identified three best practices to drive higher Dwell Rates for more effective campaigns:
1. Placing ads in environments where users spend a generous amount of time in.
2. Using video within ads.
3. Using more visible ad formats and engaging content.
At this point, you may be asking yourself, “do we really need another metric to consider?” Well, for the better part, Dwell is here to stay, and over time as our rich media platforms evolve, it will become a far more accurate and ubiquitous metric. And for the immediate part, Dwell offers you a metric that has the ability to transcend our digital confine, capable of comparing your ad’s engagement against its TV, radio and print media counterpart. What could be more exciting than that?
For more information see Microsoft’s Dwell on Branding.