Miguel is responsible for developing and managing the Enablement team in North America.
The mission of the Enablement Team is to help clients enable and deliver their Customer Experience strategy at scale by providing services and solutions across multiple platforms with deep subject matter expertise around technology, data & analytics, and supported by a rigorous, efficient and process-oriented operating model. This is delivered by a 38-person team of certified Deployment Consultants, Implementation Consultants, Technical Consultants, Project Managers and Quality Assurance Analysts.
A natural at building relationships, Miguel advises our client on their digital technology requirements and multi-channel marketing strategies to drive business performance. He also oversees Acceleration’s partner relations with companies such as Salesforce, Google and Selligent.
Miguel joined Acceleration’s Miami office in 2010 and has 15+ years’ experience in the digital space, covering data warehousing, business intelligence, data analysis, CRM, customer experience marketing, journey development & management and web analytics.
He started his career in telecommunications before moving into the travel vertical, working with one of the world’s leading travel brands.